AI integrations
Practical AI features in the software you already run
AI is most useful when it does one clear job inside a product people already use. We help you choose that job, build it with sensible limits and check that it works before your customers see it.
What is included
Choosing the right job
We help you find where AI would save your team or customers real time, and where it would not.
Building the feature
Search, summaries, drafting, classification or an assistant, connected to your own data and rules.
Limits and oversight
Clear boundaries on what the AI may do, and a person in the loop where the stakes are high.
Testing and monitoring
Test conversations before launch and checks on cost and quality afterwards.
What this can look like
These are illustrative examples of the kind of project we take on. They are not our clients or past results.
Example
A helpful search
Customers ask a question in their own words and get an answer drawn from your help articles.
Example
Summaries for your team
Long enquiries or documents are summarised so your team can see what matters first.
Example
A drafting assistant
Staff get a first draft of a routine reply, which they check and send.
How AI applies here
This service is about adding AI to your product, and we use it to build the feature too. We choose the model for the job, keep your data handling clear and test the feature against real examples before it goes live.
Questions we are often asked
Where does my data go?
We design the feature so you know what data is sent to an AI provider and where it is processed, and we explain that in your quote.
Can the AI make mistakes?
Yes, which is why we set limits, test it and keep a person in the loop where it matters.
Can you add AI to a product someone else built?
Often. Describe what you have and what you want it to do, and we will say what is realistic.
Will it keep costing money to run?
AI features have running costs. We estimate them with you up front and set limits so they stay predictable.
Tell us what you want to build
Describe it in your own words. Someone on our team reviews it and replies with a clear quote and timeline, usually the same business day.